Support - Thai-English Talking Dictionary for Android

Talking Thai <> Eng Dictionary
for Android Smartphones and Tablets

Support

Easy Answers from Our FAQ

Please check our Frequently Asked Questions (FAQ) list. As customers ask questions, we place the answers on the FAQ. The answer to your question may be just one click away.

Technical and Content Issues

Paiboon Publishing and Word in the Hand™ Inc. offer e-mail support for the following technical issues:

problems using the product on your Android device
problems with the content (e.g. words, definitions)

Also, please check our Frequently Asked Questions (FAQ) list. As customers ask questions, we place the answers on the FAQ. The answer to your question may be just one click away.

To see a list of all software versions so you can find out what changed, visit this page.

If you still want to send a support question to Word in the Hand, send e-mail to support@word-in-the-hand.com. In your email, tell us:

Your name.
Your device model: What is the manufacturer and model number? Is it a phone or a tablet?
Your Android Operating System Version: You can find out which Android Version your device has installed by running the Settings app from your device's home screen, then choosing "About Phone" (it might also say "About" or "About Tablet"), then looking under "Android Version."

We will respond to your question within 5 business days. We can answer most questions at that time. However, particularly complex technical questions might need to be forwarded to Word in the Hand's technical staff. In this case, we will respond to you within 5 days to let you know your question has been forwarded, and you should expect a response within 30 calendar days (typically much more quickly).

Money-Back Guarantee

The Google Play Store (formerly known as Google's "Android Market") has a policy that you can return any app within a 15-minute period after purchase. We believe this policy is utterly absurd, since 15 minutes is not enough time to evaluate any app, and in the specific case of our app, you will almost always need more than 15 minutes to complete the one-time download of dictionary definitions and sounds that happens when you run the app for the first time.

Therefore, after taking a reasonable amount of time to evaulate the app on your device, if it does not function as advertised, we will be more than happy to issue you a refund; contact us at orders@word-in-the-hand.com and include the email address that you used to purchase the software. Please provide as much detail as you can about the issue you are having as it will help us improve our software.

Purchasing/Downloading/Ordering/Billing/Accounting Issues

Google manages all the details of your purchase of our app via the Google Play Store / the Android Market. We do not have any access to your accounting or credit card information. For any question relating to accounting, you must contact Google directly.