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  Three-Way
Thai-English English-Thai Talking Dictionary
for Windows PCs

with Search-by-Sound™

Frequently Asked Questions (FAQ)

 
 
 

General Questions:

Q: Wow! How do I use this?
Q: What kind of PC do I need?
Q: Will this run on my Macintosh?
Q: Can I look up both English and Thai words?
Q: Will I see actual Thai script (the Thai alphabet)?
Q: Do I have to read Thai to use this dictionary?
Q: Can I try the dictionary on my PC before I buy?
Q: Do I have to be on the Internet to use the Dictionary?
Q: Does the dictionary talk?
Q: Can I speak to the dictionary?
Q: Can I have a look at the product's manual?

Requirements Questions:

Q: What kind of PC do I need?
Q: How much disk space does the dictionary use on my PC?
Q: Does the dictionary work with Windows 95/Me/NT/2000?
Q: Will the dictionary run on PocketPC / Windows CE / Windows Mobile?

Purchase Questions:

Q: Can I purchase using a credit card?
Can I purchase without a PayPal account?
Q: Do I get free lifetime upgrades to later Windows versions?
Q: Do I get free lifetime upgrades to other platforms (e.g. iPhone)?

Installation/Registration Questions:

Q: How do I install the dictionary on my PC?
Q: Does my PC have to be on the Internet during activation?
Q: Do I ever have to activate again?
Q: What happens when I switch to a new PC?
Q: Can I Order the Software on CD-ROM?
Q: How is the "Free Limited Trial" different from the full product?
Q: Can I Back Up the Program In Case I Have to Reinstall My Computer?
Q: How is the "Free Limited Trial" different from the full product?
Q: Help! I can't download the software from your website.
During download I get a "corrupt file" error. What is this?
During download I get a "file could not be saved" error. What is this?
During download I get a "lost connection" error. What is this?
During download I get a "incomplete download" error. What is this?

Using the Dictionary Questions:

Q: Can I have a look at the product's manual?
Q: How do I run the dictionary?
Q: What are the basic steps to look up a word?
Q: How do I choose my dictionary section (English, Phonetic, Thai)?
Q: How do I enter all of the Thai letters?
Q: How exactly do I need to enter my word?
Q: How do I change the font, font size, or colors?

Reference Questions:

Q: What pronunciation guide systems does the dictionary support?
Q: What are the parts of speech / symbols / abbreviations used in the dictionary?

General Questions and Answers:

Q: Wow! How do I use this?
A: Thai-English Windows Dictionary

This Thai-English English-Thai dictionary is a piece of software that runs on your Windows PC (desktop, notebook or netbook). You can purchase and download the software directly from this website onto your PC and begin using it immediately. To use the software, you simply run the program and start typing letters of your word. As you enter each letter, the dictionary jumps closer and closer to your word, and typically after only a few letters, you have found your word. Each entry contains English, Thai written using the Thai alphabet, and Thai written using a convenient English-like pronunciation guide. So you can read and search for Thai words even if you don't read Thai script.

We have lots more information about the dictionary on our overview page, including a visual tour of the program, a deeper description of our Search-by-Sound™ feature, which lets you search for Thai words by their sound so that you don't need to read Thai script, as well as the exact requirements for your PC.

You can even download a free, limited trial version of the software that lets you experience the look and feel of the software before you buy.

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Q: What kind of PC do I need?
A: Our Thai-English English-Thai dictionary will run on any PC (desktop, notebook, or netbook) running Windows XP, Windows Vista, or Windows 7. For more information about space requirements, see our section on Requirements.

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Q: Will this run on my Macintosh?
A: Currently we do not have a product specifically designed for Macintosh, or a solid plan or date for making one, but we have many customers who are able to use our Windows product on a Mac via CrossOver Mac, Parallels and VMWare Fusion.

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Q: Can I look up both English and Thai words?
A: Yes. Most dictionaries let you look up English words, and some also let you look up Thai words using Thai script. But Paiboon's revolutionary three-way design bridges the gap for English speakers by introducing a third section where you can look up Thai words that you hear by their sound, using the same easy-to-read pronunciation guide:

Thai Sound section

Search-by-Sound™ has been a hallmark of all Paiboon dictionaries since 2002.

For more information on Search-by-Sound and why it's so useful for Thai, click here.

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Q: Will I see actual Thai script (the Thai alphabet)?
A: Yes you will. Our dictionary comes with highly readable Thai fonts and allows you to set the font size as big as you want! You don't need any extra software to display Thai characters or even to search for Thai words using the Thai alphabet. We provide a handy on-screen keyboard to help you type Thai letters.

If you don't read Thai script, our dictionary is still just as useful! Every time a Thai word appears, it's written in the Thai alphabet, but also in an easy-to-use, English-like pronunciation guide, so you can read and sound out Thai words without needing to read Thai script. And thanks to our indispensable Search-by-Sound™ feature, you can even find Thai words by their sound without needing to know the Thai alphabet.

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Q: Do I have to read Thai to use this dictionary?
A: No. Our dictionary is equally useful to casual travelers who don't read Thai and serious students who do, because every time a Thai word appears, it is written both in the Thai alphabet and in an easy-to-use, English-like pronunciation guide. So you can read and sound out Thai words without needing to read Thai script. And thanks to our indispensable Search-by-Sound™ feature, you can even find Thai words by their sound without having to know how they are spelled in Thai!

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Q: Can I try the dictionary on my PC before I buy?
A: Yes. On this website, you can download a free, limited trial version of the dictionary that allows you to experience the look and feel of the program: its fonts, features, and sound quality. The limited trial version has around 150 words per section.

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Q: Do I have to be on the Internet to use the Dictionary?
A: You only need an internet connection once, when you first download, install, and activate our software. After that, all the dictionary entries and sounds are stored on your computer, so you can look up Thai words even when you are not connected to the internet. Works on a plane or on the train.

Our Android application uses Google's Android Market Licensing in order to verify your purchase. Android Market Licensing periodically requires access to the internet. The license check is done on very rare intervals (it's done when you first download, install, and activate our software, and then it's done at most every 15 days with multiple days of grace period in case you don't happen to be on the internet on the day that Google first checks). So, in the vast majority of cases, customers never notice the license checks. In extreme cases, if your device is off the internet permanently for an extended period of time, you may see a message saying "Unable to verify your purchase of this app." In that case, you need only connect your device to the internet once (for example, bring it to an internet cafe with WiFi), run the app once, and the license will be valid again for at least 15 days. If you are having problems with the license check, see below.

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Q: Does the dictionary talk?
A: Yes. You can click on any Thai word in the dictionary to hear a high-quality sound recording of a native Thai (Kun Benjawan of Paiboon Publishing) speaking that word.

Click the buttons to hear some sample sounds:

Say goodbye to robot voices and limited sound sets: our comprehensive sounds set a new standard in the industry.

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Q: Can I speak to the dictionary?
A: No. Our dictionary does not have speech recognition at this time. However, you can Search-by-Sound™: when you hear a Thai word, you can look up that word by its sound using an English-like pronunciation guide. You don't have to know the Thai alphabet. Click here for more details.

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Q: Can I have a look at the product's manual?
A: Yes. Our product manual is built into the program (it's even interactive, with icons you can click on to hear sounds). You can download our free, limited trial version right now to get full information on using the program and its features.

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Requirements Questions and Answers:

Q: What kind of PC do I need?
A: Our Thai-English English-Thai dictionary will run on any PC (desktop, notebook, or netbook) running Windows XP, Windows Vista, or Windows 7. For more information about space requirements, see our section on Requirements.

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Q: How much disk space does the dictionary use on my PC?
A: 275 megabytes (275 MB, or 0.275GB).

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Q: Does the dictionary work with Windows 95/Me/NT/2000?
A: No. The dictionary works with Windows XP, Windows Vista, Windows 7 (32-bit and 64-bit), and beyond.

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Q: Will the dictionary run on PocketPC / Windows CE / Windows Mobile?
A: No. Our Thai-English English-Thai dictionaries currently only run on Windows PCs and Palm OS® PDAs. We have heard there might be demand for a PocketPC/Windows Mobile port. If you are interested, send us mail at pocketpc@word-in-the-hand.com

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Purchase Questions and Answers:

Q: Can I purchase using a credit card?
Can I purchase without a PayPal account?
A: Here at word-in-the-hand.com, we use PayPal as our payment processor, but in many cases you do not need a PayPal account in order to purchase our product.

You can always purchase our product using a credit card (Visa/Mastercard/Amex/Discover/etc.).

If your computer is physically located in the USA, Europe, or most other countries at the time that you purchase our product, then you will be able to directly enter your credit card number and complete your purchase immediately, without needing to provide or create a PayPal account.

However, due to restrictions placed on all vendors by PayPal, if your computer is physically located in Thailand at the time that you purchase our product, then PayPal will require you to create a PayPal account first, and add your credit card to that PayPal account, before you can purchase our product. This is true regardless of whether your credit card was issued by a Thai bank or a non-Thai bank: the key factor is where your computer is physically located at the time of purchase.

Fortunately, it costs you nothing to create and maintain a PayPal account, and once you have created the PayPal account, you can add any credit card or debit account you want to your PayPal account to use for payment.

We apologize for this inconvenience for users based in Thailand: PayPal claims that this is necessary for "fraud prevention," but we fail to see how this is relevant and we feel that PayPal is just taking advantage of the situation in order to get more customers. We have made multiple pleas to PayPal to relax this restriction, but PayPal is adamant. We are currently investigating alternate payment providers who will not impose this restriction on users located in Thailand, but it will take several months to set up alternate systems.

So, if you are in Thailand and you wish to purchase, here are some options that you have:

  • Use PayPal, if you already have a PayPal account.

  • Create a PayPal account and add your credit card to it. You can then pay with your credit card.

  • Ask a trusted friend who is based outside of Thailand to visit our website and enter the credit card number and other purchase info for you. PayPal will not require a PayPal account since the purchase is coming from a computer outside of Thailand.

  • If you work for a company/organization based outside of Thailand and you have the ability to log into their network (e.g. via VPN or other corporate firewall), then make the purchase through their network. PayPal will see this as a purchase coming from outside Thailand, and offer you the choice to enter your credit card number directly.

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Q: Do I get free lifetime upgrades to later Windows versions?
A: Yes! We are constantly improving the dictionary by adding new features and adding more vocabulary. For example, at the end of 2010 we more than doubled the size of our dictionary to 100,000+ entries, and this was available free for all existing Windows customers. By purchasing the dictionary now, you will be entitled to download free upgrades to our Windows software as new features and vocabulary become available, including more than 50,000 new entries that will be available in early 2012.

Existing Windows customers can download the latest Windows release free here.

Each platform (Palm OS, Windows, Apple iOS, Android) is sold separately, so upgrades do not apply across platforms.

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Q: Do I get free lifetime upgrades to other platforms (e.g. iPhone)?
A: No. Each platform (Palm OS, Windows, Apple iOS, Android) is sold separately, so our free lifetime upgrades do not apply across platforms.

The simple reason for this is that all the platforms for which we've developed dictionaries so far (Palm OS, Windows, Apple iOS) are completely and utterly incompatible at the developer level, and so each app has required a complete rewrite of all our app UI code from scratch with no re-use of old code. This means the development process for each is extremely costly and time-consuming for us at Word in the Hand. So it is necessary for us to charge across platforms in order for us to have any hope of recovering our development costs. Otherwise, we would simply not be able to stay in business and offer you any dictionary at all!

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Installation/Registration Questions and Answers:

Q: How do I install the dictionary on my PC?
A: We give you step-by-step guidance on downloading and installating the dictionary in our pages about the free, limited trial version and also in the final page you reach when you purchase the dictionary.

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Q: Does my PC have to be on the Internet during activation?
A: Yes. After installation, our software requires one-time activation over the internet, which means that the computer running the software must be on the internet for a few seconds.

After that initial activation is complete, all the dictionary entries and sounds are stored on your computer, so you can look up Thai words even when you are not connected to the internet.

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Q: Do I ever have to activate again?
A: Once you have installed and activated your software once, the only cases where you would have to activate your dictionary again is if:
  • you switch PCs,
  • you reinstall your operating system (for example, after a disk crash or OS upgrade), or
  • you perform a major hardware upgrade to your computer.

If reactivation is necessary, you will see a window pop up when you run your dictionary, asking you for your Purchase Code. As long as you are using the dictionary on only one PC at a time, you will be able to complete the activation smoothly and at no additional cost to you.

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Q: What happens when I switch to a new PC?
A: Your license agreement entitles you to run one copy of the full dictionary on one Windows PC at a time.

When you switch PCs (for example, when you buy a new one), you need to uninstall the dictionary from our old PC, and then install the dictionary on your new PC.

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Q: Can I Order the Software on CD-ROM?
A: Yes, offer both a download and a CD-ROM version:

Credit Cards, Bank Cards, and Paypal Accepted
Purchase and
Download Instantly
$32.95
Order CD-ROM
Order CD-ROM
by Mail
$39.95
Please be aware that the CD-ROM version will also require activation: After you install the software, the computer running the software must be on the internet for a few seconds so that it can activate the software.

After that initial activation is complete, all the dictionary entries and sounds are stored on your computer, so you can look up Thai words even when you are not connected to the internet.

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Q: How is the "Free Limited Trial" different from the full product?
A: The free, limited trial version allows you to experience the look and feel of the program: its fonts, features, and sound quality. The limited trial version has around 150 words per section. The limited trial version comes with a complete set of Help pages on using the program, and on pronunciation guide systems, but does not include the detailed introduction to the Thai Language that is found in the full product.

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Q: Can I Back Up the Program In Case I Have to Reinstall My Computer?
A: If you like, you certainly can take the installer file that you downloaded from our website, and either burn that file to a CD-ROM or save that file on any type of removable storage device (such as a USB flash drive) for safe keeping.

But you don't have to. If your computer crashes or otherwise needs to be reinstalled, you can always return to our website and download the installer again on this page, free of charge.

Important: In order to reactivate the software on your new (or newly reinstalled) computer, you must still have your original Purchase Code that we emailed to you at the time of purchase. If you haven't already, write down and save your Purchase Code today (outside your computer!). Your Purchase Code is what entitles you to activate the software. It also entitles you to free upgrades to later Windows versions. Without your Purchase Code, you will need to purchase a new copy in order to get the software working again.

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Q: How is the "Free Limited Trial" different from the full product?
A: The free, limited trial version allows you to experience the look and feel of the program: its fonts, features, and sound quality. The limited trial version has around 150 words per section. The limited trial version comes with a complete set of Help pages on using the program, and on pronunciation guide systems, but does not include the detailed introduction to the Thai Language that is found in the full product.

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Q: Help! I can't download the software from your website.
During download I get a "corrupt file" error. What is this?
During download I get a "file could not be saved" error. What is this?
During download I get a "lost connection" error. What is this?
During download I get a "incomplete download" error. What is this?
A: If you have a slow or unreliable Internet connection, especially in Thailand (and especially if you use mobile connections such as EDGE, GPRS, CDMA or 3G) it is possible that you may experience "corrupt file," "lost connection," "file could not be saved" or "incomplete download" problems that prevent you from getting the complete file.

You might see this when downloading our small free, limited trial version (which is around 7 MB in size), or our full version (which is around 275 megabytes (275 MB, or 0.275GB) in size).

Unfortunately, such problems often happen when downloading any large file on the internet, including our installers, over slow or unreliable connections.

Your connection may work just fine for doing email and viewing normal web pages (which consist primarily of small files), yet you may experience this problem when downloading larger files.

These problems are caused by severe, willful incompetence in the way that many of the world's internet service providers (ISPs) deal with internet traffic that goes beyond their planning or expectation. These incompetent providers have decided to intentionally terminate any connection that's been open for "too long" (which they decide themselves, without your permission). They usually use euphemisms like "traffic shaping" to describe how they abruptly and randomly cut off your connections, preventing you from downloading a complete file. In some countries, this "traffic shaping" is actually illegal, but the providers do it anyway as a last-ditch workaround for their own lack of proper provisioning. In the long term, internet providers who do "traffic shaping" need to be penalized in the market and eventually pushed out of business. Please help this effort if you can.

In the short term, however, you want your dictionary! So here are our tips on how to get a complete and correct download with unreliable connections:

  • The simplest method, if possible, is to download the file from a more reliable connection. Find a friend or internet cafe that has a reliable, land-based connection such as a DSL/ADSL or Cable Modem connection. It's even okay to use Wi-Fi wireless internet, as long as the station transmitting the Wi-Fi signal is connected to the internet by a reliable connection.

  • The next easiest thing to try is to download our installer using the Firefox web browser, instead of the inferior Internet Explorer web browser that comes with Windows. If your download stops in the middle due to connection problems, or if you need to turn off your computer for a while, you will generally be able to re-start the download where you left off by using the Pause, Cancel and Retry buttons in Firefox's Downloads window (Tools...Downloads):

    The retry feature doesn't always work properly in Firefox, but it works more often than other web browsers.

    If using Firefox alone doesn't help, here is a simple but cool idea from one of our users. If you use the Firefox buttons shown above to intentionally pause and restart the download a couple of times at evenly-spaced intervals during the download (say, pause for 5 seconds every 20 minutes or so), this may bring you victory over the incompetent ISPs and deliver a complete file. This trick works because you are effectively splitting your long file request into three or four shorter requests, and the ISP traffic shaping misfeature is more likely to cause problems with long requests.

  • Finally, if not even Firefox works for you, and you must use an unreliable internet connection, then your only resort is to use a "download manager," also known as a "download accelerator." These are third-party software packages that you install on your computer that can reliably re-start any failed download where you left off, and generally increase your download speed as well.

    Warning: the legitimate download managers are safe and work well, but there are hundreds, if not thousands, of so-called "download managers" on the internet which contain malware that will secretly install viruses and spyware on your computer, violating your privacy and potentially putting your data at risk. Some download managers are free and some cost money. Obviously, the free ones are more likely to contain malware, but this is not always so. When choosing a download manager, you must seek out a recent recommendation from a source that you trust. Not only are there lots of malware-infested download managers, but there are also fake download manager review websites pushing malware-infested download managers to unsuspecting users. Only trust a review from a source that you recognize, and be sure to check the user comments on more than one site, remembering that the Bad Guys will also place (usually very obviously) fake user comments on review sites.

    Here at Word in the Hand we have had good experiences with one package called Internet Download Manager (this product is free for 30 days and then costs USD $25-$30 as of March 2010). We have no affiliate relationship with or financial gain from this company whatsoever.

    We have also had a very good experience making extensive use of the free, open-source Firefox browser extension called DownThemAll and have not yet heard any accounts of it containing malware of any kind, as of January 2012. Again we have no affiliate relationship with or financial gain from DownThemAll whatsoever (it's free!).

    We believe there are other, completely free download managers that are effective and also malware-free, but we have not yet evaluated any of them ourselves.

  • If you are more technical and are comfortable with command lines, you can also use the free command-line tool called wget, because wget is able to reliably re-start a failed download where it left off. The command-line to use is:

    wget --continue [URL]
    
    Where you replace [URL] with the URL of the file to be downloaded, and you run the command as many times as are needed to get the complete file.

We at Word in the Hand apologize for the hassle involved in downloading over the internet but sadly this is our current state-of-the-art as the internet evolves faster than internet service providers can handle it.

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Using the Dictionary Questions and Answers:

Q: Can I have a look at the product's manual?
A: Yes. Our product manual is built into the program (it's even interactive, with icons you can click on to hear sounds). You can download our free, limited trial version right now to get full information on using the program and its features.

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Q: How do I run the dictionary?
A: Just double-click on the ThaiDict icon, which you can find on your desktop and in your start menu:

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Q: What are the basic steps to look up a word?
A: Our visual tour shows how you can look up a word, usually with just a few keystrokes.

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Q: How do I choose my dictionary section (English, Phonetic, Thai)?
A: Use the menu at the top right to choose your dictionary section (English, Thai Sound, or Thai Script):

Choosing Section

See our visual tour for more info.

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Q: How do I enter all of the Thai letters?
A: You can easily type Thai (and the special letters used by pronunciation guides) by bringing up our handy on-screen keyboard:

On-Screen Keyboard

You can use the on-screen keyboard in two ways:

  • You can click directly on the "keys" of the keyboard with your mouse.

  • You can use your keyboard, and as you press keys, the corresponding "keys" of the on-screen keyboard will flash. Using this tool you can rapidly teach your hands to touch-type the right keys.

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Q: How exactly do I need to enter my word?
A: In general, you can skip upper/lower case, spaces, punctuation, and (for Thai) you can skip tone marks. For all the details on how to enter words, download our free, limited trial version and check out the Help pages on "Finding Entries."

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Q: How do I change the font, font size, or colors?
A: You can make the Thai or English text use any font, any font size, and any colors, using our Settings window. For all the details, download our free, limited trial version and check out the Help pages on "Choosing Fonts" and "Choosing Colors."

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Reference Questions and Answers:

Q: What pronunciation guide systems does the dictionary support?
A: In addition to our signature Paiboon+ pronunciation guide system, the same system used in all Thai learning materials from Paiboon Publishing, this software lets you choose from 11 other pronunciation guide systems:

Pronunciation Guide Systems

With a single click of the mouse, all pronunciation guides transform into your chosen system, and you can even look up Thai words by sound using your chosen system.

For all the details on each system, including where it comes from and exactly what symbols it uses, download our free, limited trial version and check out the Help section called "Pronunciation Guides."

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Q: What are the parts of speech / symbols / abbreviations used in the dictionary?
A: For all the details, download our free, limited trial version and check out the Help pages. You will find detailed sections on Parts of Speech, Word Register, Classifiers, and all the information you need on reading our dictionary entries.

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