Support - Thai-English Talking Dictionary for Windows

Three-Way
Thai-English English-Thai Talking Dictionary
for Windows PCs
with Search-by-Sound™

Support

Technical and Content Issues

Paiboon Publishing and Word in the Hand™ Inc. offer e-mail support for the following technical issues:

problems downloading, installing, or activating the product
problems using the product on your Windows PC
problems with the content (e.g. words, definitions)

Our website offers a step-by-step guide to downloading and activating the software, so consult that page if you have not already.

Also, please check our Frequently Asked Questions (FAQ) list. As customers ask questions, we place the answers on the FAQ. The answer to your question may be just one click away.

If you still want to send a support question, send e-mail to support@word-in-the-hand.com. In your email, tell us:

Your name.
Your purchase code, which appears in the e-mail you received after your purchase (the Purchase Code begins with PURCH-).
Your PC make/model. Example: "HP Pavillion Desktop," "Acer Laptop"
Your Operating System. Example: "Windows XP," "Windows Vista," "Windows 7"
If your problem relates to download, please let us know
- Your Web Browser Examples: "FireFox," "Internet Explorer," "Netscape," "Mozilla," "Safari."
- Your Web Browser Version Check your web browser's "about" box (found in the Help menu on Windows systems or the Apple menu on Macintosh systems).

We will respond to your question within 5 business days. We can answer most questions at that time. However, particularly complex technical questions might need to be forwarded to Word in the Hand's technical staff. In this case, we will respond to you within 5 days to let you know your question has been forwarded, and you should expect a response within 30 calendar days (typically much more quickly).

Ordering/Billing/Accounting Issues

If you'd like to see the status of your order, ask questions about payment methods, or resolve a billing issue, contact our e-commerce provider, PayPal.

For other order issues, contact orders@word-in-the-hand.com. While we are typically able to respond in a few days, in some rare cases it may take up to 30 calendar days to get a response.